Returns & Exchanges
At VOLKS USA, we strive to ensure you are completely satisfied with your fashion purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 30 days of the delivery date.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the unworn, unwashed garments with all original tags attached into their original packaging to ensure they are protected during transit.
Label and Ship
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.
Refund Processing
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing